Empathy, the basis of active listening, is crucial in building meaningful relationships. In your day-to-day conversations with colleagues, in networking, in sustaining genuine connections as a manager, listening makes people feel heard. The practice of being more conscious while listening can benefit your career. When we practice active listening, two outcomes typically happen: You retain important information and the person speaking to you feels understood. It has since been used in fields such as business and education. Ĭarl Rogers originally developed the methodology, sometimes known as “reflective listening,” for psychologists in the 1950s. It is the practice of paying full attention to what someone is saying in order to demonstrate unconditional acceptance and unbiased reflection, according to researcher Harry Weger. Active listening requires much deeper attention and empathy, which ideally leads to a greater understanding. In fact, the average listener only remembers 25 percent of a talk or lecture two months later, according to testing from Harvard Business Review. Oftentimes, we don't retain what we hear. In this article, we'll go over what it means to actively listen and review seven ways you can improve your listening abilities. Active listening is considered a valuable workplace skill because it can often lead to clearer communication and build more effective relationships with your colleagues, manager, and clients.Īs with any skill, you can improve active listening with practice and by approaching conversations with greater intentionality. Active listening is a key communication skill that involves absorbing the information someone shares with you, and reflecting back-through questions and your body language-that you heard them.
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